Camddwr Canine Terms and Conditions and Returns Policy

Using the online shopping basket:

Delivery Information

International shipping options are available on the website, and we can ship to most worldwide destinations Some weight restrictions may apply:

Credit Card Payments:

Your credit and debit card payments are made through World pay, Streamline and Pay Pal These are all trusted and secure method of payment that we have chosen for its versatility and convenience.

Payment by Cheque:

If you prefer, offline payment can be made by cheque or by card via the telephone.. Cheques should be made payable to Camddwr Canine and should be sent to:

Camddwr Canine
Camddwr Farm
Llandegla Road
Llanarmon Yn Ial
Nr Mold
CH7 4QX

Refund/Returns Policy

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us clean and intact with all packaging together with the returns form.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

Click here to download the Returns Form

NB Some Sale items may be exempt from our refund policy please check with us before you return for a refund.

Privacy Policy / GDPR Compliance

Camddwr Canine Ltd is committed to ensuring that your privacy is protected.  This privacy policy sets out how Camddwr Canine Ltd uses and protects any information that you provide to us when you use our website or contact us.

The security of your information is important to us and if you have any concerns or would like to know more about the information we hold about you please feel free to get in contact.

What information do we collect from you?

We collect data from our customer and suppliers including information such as your name, email address, telephone numbers and addresses, email and responses to emails and this information is held on our computers and in some instances online in a password secured database. In some instances we also hold information about the related services that we provide to you including information like the date of your order and the products purchased or services we have provided.  If you want to see the full extent of the information that we hold on file for you then this can be provided on request.

How can I access the information that you hold about me?

You can access information on request free of charge** by contacting us directly.  Your main point of contact relating to your data is Ann Harmes or Sioned Roberts and you can make contact on 01824780522  or email him via our website contact form or using sales@camddwrcanine.co.uk

** If your request is repetitive or will require extensive administrative work without a strong valid reason then there may be an administration charge however we will advise you once you have made your request.

We will endeavour to respond to any requests for information within 15 working days.

Why do we collect this information?

We collect and hold your information for the purposes of conducting business with you. In the case of suppliers we hold information so that we can easily contact you if necessary to order goods and services or seek support. We retain customer contact information so that we can contact you if necessary relating to work and orders that we are currently undertaking for you.  We also sometimes use customer contact information to send out marketing notifications about new products and services we provide, to invoice for work undertaken or to update our customers about changes to their services.

Who might we share your information with?

We share some information with third party service suppliers though necessity when processing orders and we never provide contact information to third parties for marketing purposes.

We use Secure Payment providers on our website namely Paypal and Worldpay. 

Google Analytics

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

What do we do with your information?

The information we hold about you is mainly used to assist us in the process of conducting business with you. We may on occasion also use your information for marketing purposes to be able to send out updates that may be relevant to you.  We do not use the information to profile you in any way as a customer or restrict our services or our support in anyway based upon the information that we hold on file.

How long do we hold your information for?

We hold information as required by law for accounting purposes and we do not delete this information.  Details of email communication are usually held for a period of around 2-3  years as we may need to refer back to previous communication for business purposes.  If we believe that you will no longer be working with us then we will remove your contact information and any associated data upon request or we will ensure that the data is removed at a convenient time in our administration schedule.  We are committed to conducting a yearly review of the data we hold at which point we will decide whether or not that data is required and delete as necessary.  We will also conduct a data review if there are any significant changes in circumstances.

How do you use cookies on your website?

Sometimes we use cookies on our website to help identify you as a customer and that you are logged in.  In some instances cookies allow us to keep you logged in between visits to our site.  A cookie in no way gives us access to your computer and we do not store sensitive information in cookies that we set.  We do not use cookies to track you use of our site or what you have been looking at. A cookie is a small file which is placed on your computer's hard drive by your web browser.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you wish or you can choose to disable them on our site if you wish. Please note that this may prevent you from taking full advantage of our website and services.

Need advice or further information?

Phone 01824 780 522 or contact us using the contact page

We will always be happy to help!