Camddwr Canine Terms and Conditions returns policy

Using the online shopping basket:

Browse the site, and add the items that you would like to order to your basket, being careful to select any options that you require where appropriate.
If this is your first order, you will be asked to register when placing your order, and choose a username and password (keep note of your username and password).
If you change your mind about ordering an item it can be deleted from your basket before going to the checkout.
When you are ready to place the order go to the checkout.
You can choose between online payment with your credit or debit card using the world pay option (no need to register or have an account) or you can use the paypal option on the website if you have a paypal account. Alternatively you can opt for telephone ordering and contact us by telephone with your card details to pay over the phone or for offline payment by cheque.

Delivery Information:

Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. . Some items have free delivery and no delivery charge will be shown in this case.
Please note that for heavy items such as dog food, we are not able to ship internationally or to the Scottish Highlands and Islands due to the high delivery charges.

International shipping options are available on the website, and we can ship to most worldwide destinations Some weight restrictions may apply:

Please Allow up to 5 working days for UK delivery.
Special delivery options are available for selection at checkout for both international and UK deliveries.
Please contact us if your purchased item doesn’t arrive after 5 working days. (UK only) Intenational items may take longer.

Credit Card Payments:

Your credit and debit card payments are made through World pay, Streamline and Pay Pal These are all trusted and secure method of payment that we have chosen for its versatility and convenience.

Payment by Cheque:

If you prefer, offline payment can be made by cheque or by card via the telephone.. Cheques should be made payable to Camddwr Canine and should be sent to:

Camddwr Canine
Camddwr Farm
Llandegla Road
Llanarmon Yn Ial
Nr Mold
CH7 4QX

Refund Policy:

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us clean and intact with all packaging together with the returns form.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

You notify us of your desire to cancel within seven days of receipt of the goods.
The goods are returned within 30 days of receipt, and are in a new and re-saleable condition and in the original packaging with lables and tags attached. Used goods will not be accepted and will be returned to the sender.
The customer will be liable for the return delivery charges, either using our collection system or by using a method of your own choosing.
The goods are not customised by you in any way.
The Camddwr Canine Returns form must be returned with the goods

Click here to download the Returns Form

NB Some Sale items may be exempt from our refund policy please check with us before you return for a refund.

We will only contact you with details of special offers etc if you have requested such information during the checkout process. If you wish to be removed from a list to which you have subscribed, then you can do so by sending us an email using the details on the contact us page. Providing your name and email address,indicating that you wish to cease receiving such e-mail.

Your details will not be passed on to a third party.

Need advice? Phone 01824 780522

or contact us using the contact page

We will always be happy to help!