Camddwr Canine Terms and Conditions returns policy

Using the online shopping basket:

• Browse the site, and add the items that you would like to order to your basket, being careful to select any options that you require where appropriate.
• If this is your first order, you will be asked to register when placing your order, and choose a username and password (keep note of your username and password).
• If you change your mind about ordering an item it can be deleted from your basket before going to the checkout.
• When you are ready to place the order go to the checkout.
• You can choose between online payment with your credit or debit card, or you can contact us by telephone for offline payment by cheque.

Delivery Information:

• Prices shown do not include delivery. The delivery charge is calculated when you place items in your basket based on the order size and your location. . Some items have free delivery and no delivery charge will be shown in this case.
• Please note that we are not able to delivery to the Scottish Highlands and Islands due to the high delivery charges.
• At the moment Online orders are only accepted from within the UK .
• Please Allow up to 5 working days for delivery.
• Please contact us if your purchased item doesn’t arrive after 5 working days.

Credit Card Payments:

Your credit card payments are made through Pay Pal This is a trusted and secure method of payment that we have chosen for its versatility and convenience.

Payment by Cheque:

If you prefer, offline payment can be made by cheque. Cheques should be made payable to Camddwr Canine and should be sent to:

Camddwr Canine
Camddwr Farm
Llandegla Road
Llanarmon Yn Ial
Nr Mold
CH7 4QX

Refund Policy:

If the item we deliver is faulty, you are legally entitled to a full refund but you must report it to us within 28 days of receipt. Return the item to us intact with all packaging.

If you have received goods and have simply changed your mind about purchasing them, you may return the goods to us and a full credit will be given subject to the following conditions:

• You notify us of your desire to cancel within seven days of receipt of the goods.
• The goods are returned within 30 days of receipt, and are in a re-saleable condition and in the original packaging.
• You pay the return delivery charges, either using our collection system or by using a method of your own choosing.
• The goods are not customised for you in any way.

Privacy Policy:

We will only contact you with details of special offers etc if you have requested such information during the checkout process. If you wish to be removed from a list to which you have subscribed, then you can do so by sending us an email using the details on the contact us page. Providing your name and email address,indicating that you wish to cease receiving such e-mail.

Your details will not be passed on to a third party.

Need advice?    Phone 01824 780522

or contact us using the contact page

We will always be happy to help!